Returns & Replacement
Can I return my order?
We do not provide refunds for any orders. If a product is found to be defective or damaged, it will only be eligible for replacement.
What products are eligible for replacement?
Customers may request a replacement only if the product received is defective or damaged.
What proof is required for a replacement?
Customers may be required to provide clear photos or videos of the defective product when raising a replacement request.
What condition should the product be in for replacement?
The product must be returned in its original condition with all packaging, tags, and accessories intact.
When will my replacement be shipped?
Once the returned product is received and inspected, a replacement product will be shipped to the customer.
Which cases are not eligible for replacement?
Replacement will not be provided if:
- The product is returned after 3 days of delivery.
- The product has been used, washed, or damaged by the customer.
- Original packaging or tags are missing.
Order Cancellation
Can I cancel my order?
Yes. Prepaid and COD orders can be cancelled within 24 hours of order placement.
How can I request an order cancellation?
You can request cancellation by emailing salesmaatrika@gmail.com or calling 8866409540.
Is there a cancellation charge for prepaid orders?
Yes. Cancellations after placing prepaid orders will incur a 2–3% charge for payment gateway fees.
What happens if Maatrika cancels my prepaid order?
For prepaid orders cancelled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.
Shipping & Delivery
Do you offer free shipping in India?
Shipping charges, if applicable, will be calculated and displayed at checkout based on your order. The final shipping amount will be shown before you complete your purchase.
How long does it take to dispatch an order?
As our outfits are handcrafted, please allow 5–7 working days for dispatch.
Can my order be delayed?
Yes. During peak seasons, festivals, or unforeseen circumstances such as political unrest or public curfews, dispatch may be delayed by an additional 7–11 days.
We will notify you via email or call if such delays occur.
Which courier services do you use?
We partner with top-tier courier services including Bluedart, Delhivery, Xpress bees, DHL, Aramex, and others.
How can I track my order?
Once your item is dispatched, you will receive a unique tracking number via email and SMS. You can use this number to track your order on the courier partner’s website.
Need Help?
Contact Us
For any assistance regarding your order, replacement, or cancellation:
Email: salesmaatrika@gmail.com
Contact: +91 8866409540
Support Hours: Monday–Saturday, 10:00 AM–6:30 PM
Trade Name: HOUSE OF DB